Description

FocalScope is a cloud-based help desk management software designed for data center applications. It enables users to connect agents with customers through live chat, phone, email, and social media networking sites; streamline the shared email ticket inbox; resolve cases on a unified interface; automate the send chat requests to individuals; switch between chat sessions and convert conversations into follow-up tickets; transfer tickets across folders using the drag and drop functionality. Features include automated call distribution, calendar management, call list management, call transfer, callback scheduling, and contact management.