Description

Front is a customer communication platform designed for marketing and customer support agents. It enables users to automatically route, triage, and escalate messages, draft responses together without duplicating tasks, missing context, or losing time, understand communication activity across channels, measure response time, build automatic workflows to sort incoming requests and route to the right person, as well as set up email automation or delegate certain messages automatically. Features include remote team collaboration, workflow management, multi-channel communication, email management, shared inbox, and complaint management.