Description

Gainsight (formerly JBara Software) is a CRM-based customer experience management platform designed for healthcare and security sectors. It enables users to consolidate data from various sources, visualize customer’s chronological history, track objectives, tasks and milestones, export status updates in presentation-ready slides, drive targeted playbooks and automated outreach, share critical insight with reporting and dashboards, consolidate CSM assessments with objective requirements, analyze retention by user segments or attributes, as well as accomplish renewal and expansion management. Modules include lifecycle management, adoption management, risk escalation, stakeholder alignment, and success planning.