Contact Center Management
Genesys Engage
Contact Center Management
Installs
206
Description
Genesys Engage is an on-premise and cloud-based multi-channel platform designed for contact centers. It enables users to connect with web-based customers; increase visitor-to-lead conversion rates; find time-stamped and dated chat history; view analytics regarding platform performance on a team member, department, or company basis; and scan chats by team member, department, or date range. Features include interaction management, sales velocity management, HTML5 support, IP Geolocation information tracking, widget customization, and administrative control management.
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Companies Currently Using Genesys Engage
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| Singapore Airlines | singaporeair.com | 25 Airline Rd | Singapore | 819829 | "From 1,000 to 4,999" | Transportation | "Airlines, Airports & Air Services" | "Over $1,000,000,000" | (656) 541-4885 |
| Fidelity Investments | fidelity.com | "245 Summer St., V8B" | Boston | 2210 | "Above 10,000" | Finance | Brokerage | "Over $1,000,000,000" | (617) 563-9840 |
| BT Global Services | bt.com | 81 Newgate St | London | EC1A 7AJ | "Above 10,000" | Manufacturing | Telecommunication Equipment | "Over $1,000,000,000" | |
| VIVENDI | vivendi.com | 42 Avenue De Friedland | Paris | 75008 | "Above 10,000" | Unclassified Establishments | Nonclassifiable Establishments | "Over $1,000,000,000" | |
| TietoEVRY | tietoevry.com | "9525 Katy Fwy, Ste 301" | Houston | 77024-1468 | Unknown | Technical | Software Manufacturers | "Over $1,000,000,000" | (832) 327-7724 |
Firmographics of Companies using Genesys Engage
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