Contact Center Management
Genesys Inbound
Contact Center Management
Installs
409
Description
Genesys Inbound Voice is a contact center management software designed for call center managers. It enables users to manage experience by matching caller with the resources, drive customer and employee experiences, segment and prioritize interactions based on criteria, balance workloads across multiple sites, mine recordings for insights, and search voice interactions for keywords and phrases. Features include CRM support, conversation management, customer experience management, predictive routing, script customization, and interaction analytics.
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Companies Currently Using Genesys Inbound
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| ESSENWARE PRIVATE LIMITED | essenware.com | Unknown | Technical | Software Manufacturers | "From $10,000,000 to $49,999,999" | ||||
| BMO Financial Group | bmo.com | 4723 S Kedzie Ave | Chicago | 60632-3001 | "Above 10,000" | Finance | Banking | "Over $1,000,000,000" | (773) 435-4000 |
| ALCTEL | alctel.com.br | "Rua Alvarenga Peixoto, 1455" | Belo Horizonte | 30000-000 | From 200 to 499 | Technical | Software Manufacturers | "From $10,000,000 to $49,999,999" | |
| Barclays | home.barclays | 1 Churchill Pl | London | E14 5HP | "Above 10,000" | Finance | Banking | "Over $1,000,000,000" | |
| EY | ey.com | 5 Times Square | New York | 10036 | "Above 10,000" | Business Services | Accounting & Accounting Services | "Over $1,000,000,000" |
Firmographics of Companies using Genesys Inbound
Locations
# Employees
Revenue (USD)
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