Description

Genesys PureEngage (rebranded as Genesys Engage, now Genesys Multicloud CX) is an omnichannel customer experience platform designed for sales representatives and marketing professionals. It enables users to orchestrate inbound and outbound engagement across all touchpoints, channels, and resources, measure, understand, and streamline contact center performance metrics, deploy and turn on new applications and services when required, identify engagement patterns of customer's journey, and virtualize operations across the enterprise. Features include business automation, customer self-service, workforce optimization, integration with voice and digital channels, artificial intelligence (AI), predictive routing, and customizable reports.