Artificial Intelligence (AI)
Google Contact Center AI
Artificial Intelligence (AI)
Installs
145
Description
Google Contact Center AI (CCAI) is a cloud-based contact center analytics platform designed for call centers and communication centers. It enables users to automate interactions by Google’s natural language understanding and speech capabilities, determine consumer issues by receiving recommendations, formalize acknowledgment by classifying customer questions, as well as supply articles and knowledge documents on conversations. Features include response optimization, Dialogflow integration, topic determination automation, enterprise knowledge base integration, and live agent assistance automation.
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Companies Currently Using Google Contact Center AI
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| Fiserv | fiserv.com | 255 Fiserv Dr | Brookfield | 53045 | "Above 10,000" | Finance | Banking | "Over $1,000,000,000" | (262) 879-5000 |
| Quantiphi Inc. | quantiphi.com | 65 Boston Post Road West | Marlborough | 1752 | From 200 to 499 | Technical | Software Manufacturers | "From $1,000,000 to $9,999,999" | |
| Avaya | avaya.com | 2605 Meridian Pkwy | Durham | 27713 | "From 5,000 to 9,999" | Technical | Software Development & Technical Consulting | "Over $1,000,000,000" | (908) 953-6000 |
| Genesys | genesys.com | 2001 Junipero Serra Blvd | Daly City | 94014 | "From 5,000 to 9,999" | Technical | Software Manufacturers | "Over $1,000,000,000" | (650) 466-1100 |
| Sabio | sabiogroup.com | "12th Fl., 110 Southwark St." | London | SE1 0SU | "From 1,000 to 4,999" | Technical | Software Manufacturers | "From $100,000,000 to $199,999,999" |
Firmographics of Companies using Google Contact Center AI
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