Description

Infobip is a suite of communication management solutions designed for customer support and service professionals. These products enable users to track customer behavior and event actions, create automated, multi-step customer journeys across various channels, respond to customers by deploying keyword or AI chatbots, route customer inquiries to the right agent, understand customer intent during a conversation by using intent-based chatbots, streamline omnichannel communication management, and create templates to send targeted promotional messages. Products include Moments, Conversations, Answers, LiveChat, Target, Flow, Analyze, and Broadcast.