Description

InMoment is a customer experience management solution designed for IT teams. It enables users to analyze, track, monitor and infer the impact of specific issues and actions, customize and compare consequences, set response thresholds and hiding identifying employee data automatically, detect potential employee turnover, identify the root cause and manage the event to leave comments on recommendations, analyze unstructured data from sources such as Yelp and other review sites, as well as create and distribute ad-hoc surveys. Features include text analytics, customer loyalty management, enterprise feedback management, social customer experience management, survey management, dashboard capability, lifecycle management, and insights analytics.