Description

Intrado (formerly West) is a suite of marketing and customer support solutions designed for digital marketing professionals. It enables users to create, deliver, amplify, and measure digital engagements, streamline customer satisfaction and retention, track customer interactions until the customers dial hangs up, connect the voice with chat and text interactions for analysis and optimization, and visualize user-generated content (UGC) across the website, newsroom, and events. Solutions include digital media, customer experience, enterprise collaboration, life and safety, and health and wellness. Features include media monitoring, web designs, video portals, event analytics, social media content hub, and referral marketing.