Description

ITRP (now 4me) is a cloud-based enterprise service management platform designed for IT administrators, HR teams, and service providers. It enables users to automate workflows, set access controls, and track employee productivity; handle customer service requests or incidents in real-time; capture and store customer information such as job title and contact details in a centralized repository; route requests to the right team members automatically; identify recurring problems to perform root cause analysis. Features include computer telephony integration, service desk, resource planning, single sign-on (SSO), portfolio management, and GDPR compliance and reporting.