Description

Khoros is a suite of social media management solutions designed for marketers and publishers. These products enable users to manage the explosion of digital and social customer service inquiries, filter, tag, prioritize and route work queue automatically, authenticate the identity of customers, customize proactive chat prompts and welcome messages, track CSAT and NPS of bot-handled conversations to isolate agent training, orchestrate social media campaigns and contents, as well as develop competitive benchmarks and track the competitors’ campaigns. Products include Khoros Care (Khoros Response, Khoros Messaging, Khoros Modern Chat, Khoros Bot), Khoros Communities, and Khoros Marketing (Khoros Social Marketing, Khoros Intelligence).