Description

KnowledgeOwl is a cloud-based knowledge management software designed for HR and customer support teams. It enables users to organize information and share content into categories and sub-categories; relate articles by terms or phrases and optimize findability; manage information in the form of online manuals, handbooks, portals, and software documents; allow questions or comments through contact forms; address gaps in the knowledge base by analyzing customer requirements. Features include knowledge base creation and management, chat support, navigation tools, search functionality, and reporting tools.