Description

Kustomer is a customer service management platform designed for personalized customer service. It enables users to customize attributes such as orders, feedback scores, returns, and shipping and web event tracking, unify customer purchase and activity history from all the systems on the Kustomer timeline, switch between different channels as needed during a conversation, and build multi-step workflows and business logic to automate platform actions and agent tasks. Features include customer relationship management, intuitive workspace, automated workflows, ticket-based solutions, digitized business processes, built-on amazon web services (AWS), and objective reporting.