Description

Live800 is a multi-channel live chat service system designed for customer service and sales teams. It enables users to automatically route customers to agents (using factors like saturation, sequence, priority, etc), collect and view customer information (such as historical conversation records, contact information, source channel, customer intention classification, and customer area), and switch between chats from different sources and channels. Features include automatic customer distribution, visitor identification, response management, sales opportunity management, customer information analysis, and dynamic password encryption.