Description

LiveHelpNow is a helpdesk and customer service software designed for customer support executives. It enables users to create and customize unlimited chat portals, workflows and supporting contents, compile and push customer service results and feedback to the dashboard, field direct message inquiries from Facebook and Twitter, translate messages into any language, monitor conversations with an algorithm automatically, as well as trigger settings to pre-plan the interactions. Features include Slack integration, multi-brand workflow support, HIPAA compliant optimization, survey management, CMS integration, and Facebook integration.