Description

ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software designed for help desk agents and IT managers. It enables users to create and manage custom change templates, leverage control with change workflow actions (field updates, approvals), optimize asset utilization and license compliance, submit and track tickets using the online self-service portal, analyze the business impact of change implementations, create requests with request parameters automatically, define and invoke tasks, webhooks, and notifications, and receive updates by scheduling periodic scans. Features include drag and drop capability, service level agreement (SLA) optimization, Zoho Cliq support, Active Directory (AD) integration, Kanban view support, and Desktop Central integration.