Description

Medallia Digital is a customer experience (CX) transformation solution designed for digital channels. It enables users to collect customer feedback, create a customized dialogue between the voice of customer and brand, optimize user experience, identify insights by points downstream of digital interactions, accelerate online shopping by examining post-purchase feedback, diagnose customers defect with customer feedback with clickstream and session recording data. Features include data analysis, RESTful API integration, behavioral targeting capability, security optimization, survey optimization, and content management.