Description

MessageBird is an omnichannel communication solution designed for customer support and customer experience professionals. It enables users to start a live chat and bridge to a preferred channel, build automated conversation flows to engage customers based on the behavior on the page or platform, qualify leads through live chat conversations or automated bots, send tickets to the right agents with the skills to handle, and track the agents' status and current ticket. Features include integrations with Slack, Salesforce, and Jira, chat widget, programmable conversations, customer profile management, flow builder, automated follow-ups, and voice call support.