Description

NICE (formerly Nice Systems) is a suite of customer experience management software designed for contact centers. These products enable users to manage channels and improve call resolution and routing, capture customer touchpoints and leverage data to optimize the experience, accommodate preferences and align agent skills with customer needs, identify the root cause of problems and watch customer requirements, as well as maintain compliance standards for customer privacy and information security. Products include CXone Digital Self-Service, Journey Orchestration, Workforce Engagement, CX Analytics, NICE Robotic Process Automation, and Open Cloud Platform.