OpenScape Cloud Contact Center
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Description
OpenScape Cloud Contact Center is an omnichannel integrated contact center solution designed for customer service representatives (CSRs) and contact center agents. It enables users to manage first-contact resolution with multi-platform routing and 360-degree contextual engagement view, handle group-based routing of inbound phone, IVR, and callbacks, improve configuration and management interface (GUI), update process built into the CMS, and find and initiate chat sessions using team lists capability. Features include interaction handling, scalability, Windows Server 2016 support, OpenScape Voice V9R3 support, visualization management, and sales conversion management.
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Companies Currently Using OpenScape Cloud Contact Center
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| Heldele GmbH | heldele.de | Heilbronner Str. 3 | Goeppingen | 73037 | From 10 to 49 | Construction | Commercial & Residential Construction | "From $10,000,000 to $49,999,999" | 4.97162E+11 |
| Funda��o Getulio Vargas | fgv.br | "Praia De Botafogo, 190" | Rio De Janeiro | 20000-000 | "From 1,000 to 4,999" | Education | Training | Unknown | 5.52138E+11 |
| National Grid | nationalgrid.com | 1-3 Strand | London | WC2N 5EH | "Above 10,000" | "Energy, Utilities & Waste Treatment" | "Electricity, Oil & Gas" | "Over $1,000,000,000" | (800) 260-0054 |
| Nissan | nissan-global.com | "1-1-1, Takashima" | Yokohama | 220-8686 | "Above 10,000" | Manufacturing | Automobiles & Auto Parts | "Over $1,000,000,000" | |
| MedStar Health | medstarhealth.org | 10980 Grantchester Way | Columbia | 21044 | "Above 10,000" | Healthcare | Hospitals & Clinics | "Over $1,000,000,000" | (877) 772-6505 |
