Description

Oracle Intelligent Advisor (formerly known as Oracle Policy Automation) is a customer service management and decision automation solution designed for customer service and support teams. It enables users to create and deploy decision-making services in a web browser, centralize the custom application logic and share decision-making rules with stakeholders, collaborate across business, allowing multiple authors to write rules for interviews and decision service projects, and understand and improve customer experience through channel interviews and decision analytics. Features include conversational support, record management, advice analytics, natural language support, browser-based rule authoring, and what-if analysis.