Description

Prognosis Platform is an experience management hybrid-cloud platform designed for business-critical systems. It enables users to streamline the performance management across voice, video, and collaboration ecosystems, prevent issues before they impact customers with payment monitoring, troubleshooting, and alerting in real-time, predict when issues are approaching critical levels and prescribing recommended remedies, customize alerts on transaction volume, denial rates, stand-ins, reversals, and other transaction metrics, and translate data sets into digestible representations. Modules include IR Collaborate, IR Transact, and IR Infrastructure.