Description

Qualaroo is a suite of user research and customer feedback solutions designed for customer support and marketing professionals. It enables users to target visitors by page, traffic source, visit length or depth, visit number, and activity, collect customer insights on staging pr prototype URLs, create up-sell and cross-sell opportunities, discover root causes of customer satisfaction and dissatisfaction, set automatic reviews on responses, tag, track, and report on key themes, and predict future trends with real-time CSAT, customer effort scores (CES), and net promoter scores (NPS) feedback. Solutions include website feedback, voice of customer surveys, eCommerce conversion optimization, user experience feedback, product feedback, and SaaS conversion rates.