Description

Salesforce Community Cloud is an online social platform designed for marketing and sales professionals. It enables users to build branded CRM-powered portals, forums, sites, and mobile applications; connect and collaborate with customers, partners, and employees; suggest connections and recommendations based on individual interests, needs, and behavior; escalate cases with appropriate keywords automatically; create new purchasing opportunities by integrating the e-commerce platform. Features include data sharing, dashboards, Sales Force automation, business integration, community templates, visual designer, community builder, and lightning bolt.