Description

Salesforce WebToCase is a web form customer support solution designed for Salesforce customer experience(CX) agents. It enables users to submit cases directly to the Salesforce.com instance, convert the information in the form to a case, automate workflow, assignment, and auto-response rules, create custom case fields, determine how web-generated cases are assigned to agents, and automatically link with the relevant contact and account based on the customer’s email address. Features include case queue management, team collaboration, validation rules, default email template, and automated notifications.