Description

SearchUnify is a unified cognitive platform designed for customer service agents and customer success managers. It enables users to integrate AI algorithms into existing products and services, automate customer support workflows, ingest data from disparate repositories, perform text extraction to extract relevant information, categorize semantically related content, as well as predict customer needs by mapping user journeys and analyzing historical data and customer behavior. Features include AI-powered cognitive search, search analytics, search tuning, information discovery, site performance management, and AI algorithms.