Description

ServiceNow Event Management is a predictive intelligence-based external monitoring tool designed for IT administrators. It enables users to streamline captured event consolidation, infer the root cause by transforming infrastructure events into actionable alerts and incidents, optimize service outages and issues, receive events for processing and action, aggregate and correlate alerts, manage command definitions and set remediation actions through Flow Designer, as well as prioritize and resolve the alert affecting the context. Features include mean time to repair (MTTR) optimization, metrics analysis, Microsoft System Centre Operations Manager support, REST API and SNMP integration, IntegrationHub support, resolution optimization, and workspace management.