Description

ServiceNow Problem Management is a service restoring analysis platform designed for IT administrators. It enables users to identify and resolve the root cause of issues, optimize performance and configuration of service, generate knowledge-based articles from known errors, review configuration item (CI) relationship maps by addressing failure points, schedule remediation plans through ServiceNow Change Management, search and link for problems in articles, as well as monitor and remediate abnormal patterns. Features include dashboard capability, ServiceNow CMDB support, subscription-based notification capability, performance analytics, service level agreement (SLA) optimization, and inactivity monitoring optimization.