Description

Smaply is a customer experience management platform designed for stakeholders. It enables users to store the journey maps, personas, and stakeholder maps in one place; find customer challenges and business opportunities along the customer journey; analyze the customers' needs and expectations; view hierarchies of touchpoints and clarify responsibilities; manage CX projects with project management tools like Jira; streamline maps and project experience through feedbacks and templates. Features include a persona mapping tool, HTML live-sharing support, digital whiteboard solutions, a data lane for KPIs, and a storyboard gallery.