Description

Sunshine Conversations (formerly Smooch) is an omnichannel messaging platform designed for customer experience professionals. It enables users to unify messages from multiple channels into a single conversation, engage customers across social, web, and mobile messaging, capture and track customer information, coordinate channel transfers and handoffs between bots and customer engagement teams, and identify multiple agents, bots, and conversation participants. Products include universal channel access, chat embeddables, rich message framework, conversation extensions, centralized profile, omnichannel experiences, and conversation orchestrator.