Description

TeamSupport is a customer support solution designed for business-to-business (B2B) organizations. It enables users to consolidate all the interactions with the customers, identify critical issues or opportunities, perform real-time sentiment analysis within tickets, simultaneously assign and manage multiple tickets, add, remove, and prioritize tickets in the queue, track assets which have been shipped to the customers, associate products and versions with tickets, as well as access detailed information on the delivery status and return status. Features include customer information management, ticket management, customer service collaboration, customer support analytics, product inventory management, and reporting capability.