Description

Thunderhead (now part of Medallia) is a customized orchestration and relationship management (CRM) software designed for sales and marketing sectors. It enables users to build marketing and customer retention strategies; update the profiles during every interaction or event across the channels; drive conversation-led engagement; create customer-focused conversations through every digital channel and human touchpoint using AI-driven One engagement hub platform; communicate with internal and external data sources and system with mobile SDK. Features include an insight engine, intent analyzer, multiple channel management, real-time decision management, and orchestration management.