Description

Upland RightAnswers is an agent-based enterprise knowledge management software designed for IT administrators. It enables users to access, contribute and retrieve support knowledge, configure templates and information, streamline inference by adding comments, optimize session components and timing, evaluate value-based metrics, customize solutions based on roles, as well as create, upload, access, and share multimedia contents. Features include workflow management, dashboard capability, ServiceNow and Zendesk integration, Google integration, outcome analysis, and multi-lingual capability.