Contact Center Management
Verint Workforce Optimization (WFO)
Contact Center Management
Installs
433
Description
Verint Workforce Optimization (WFO) is an interaction capturing and employee performance management platform designed for contact centers. It enables users to capture and analyze customer interactions, journeys, and sentiments, drive engagement with customers and employees, improve internal processes and compliance, find business directions and areas of prospect, as well as refine forecasts based on key performance indicators (KPIs). Features include process analytics, robotic process automation (RPA), quality management, enterprise feedback management, text analytics, and Actionable Intelligence support.
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Companies Currently Using Verint Workforce Optimization (WFO)
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| NYU Langone Health | med.nyu.edu | 540 1st Ave | New York | 10016-6402 | "Above 10,000" | Government | Government | "From $200,000,000 to $499,999,999" | (212) 263-7300 |
| LabCorp | labcorp.com | 358 S Main St | Burlington | 27215-5837 | "Above 10,000" | Healthcare | Medical Testing & Clinical Laboratories | "Over $1,000,000,000" | (336) 229-1127 |
| Five9 | five9.com | "3001 Bishop Drive, Suite 350" | San Ramon | 94583 | "From 1,000 to 4,999" | Technical | Software Manufacturers | "From $500,000,000 to $999,999,999" | (925) 201-2000 |
| All Native Group | allnativegroup.com | 1 Mission Dr | Winnebago | 68071 | From 500 to 999 | Business Services | "Advertising, Marketing & Public Relations" | "From $10,000,000 to $49,999,999" | (703) 838-8902 |
| Pivot Path Solutions | pivotpathsolutions.com | "38 Maryland Ave, Unit 210" | Rockville | 20850-0337 | Unknown | Technical | Software Development & Technical Consulting | "From $1,000,000 to $9,999,999" |
Firmographics of Companies using Verint Workforce Optimization (WFO)
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