International Customer Experience Institute

About International Customer Experience Institute

The International Customer Experience Institute (ICXI), also known as The International Customer Service Institute (TICSI), is a global organization founded in 2005, with headquarters in London and Dubai. It is dedicated to enhancing customer experience (CX) and employee experience (EX) standards through certification, education, and AI-driven tools. ICXI has certified over 200 organizations and trained more than 16,000 individuals, collaborating with over 600 auditors worldwide.