Incept

About Incept

Incept, based in Canton, Ohio, is a conversational marketing firm that specializes in outsourced customer experience (CX) solutions. Founded in 1993, the company employs between 201 and 500 people and generates estimated revenues of $5 million to $25 million. Incept focuses on creating human-centric interactions across various channels, including voice, chat, social media, SMS, email, and IVR. Recently acquired by Ver-A-Fast, Incept operates on a pay-for-performance pricing model that aligns its compensation with client outcomes.