excap

About excap

Excap, based in Amsterdam, Netherlands, is a prominent market research agency focused on customer experience (CX) and employee experience (EX) research. Founded in 2004, Excap has built a strong reputation in the Benelux region for over 20 years, specializing in mystery shopping and customer journey research. The company operates in more than 20 countries, providing valuable insights to businesses across various international markets.