Description

8x8 Contact Center is a cloud-based contact center management solution designed for contact center agents. It enables users to improve agent and employee engagement, collaboration, and operational effectiveness for customer success, activate agent potential with timely feedback, direct customers to the qualified agent with skills-based routing, streamline connection rates to increase the volume of completed calls, as well as forecast volume across interaction channels for optimum staffing and agent utilization. Features include AI-powered self-service options, predictive dialer, patented answering machine detection, carrier call blocking, quality management, and screen recording.