Description

3CLogic is a cloud-based suite of enterprise contact center software designed for contact centers. It enables users to accelerate productivity by capturing customer engagement activity, determine pre-established CRM workflows for optimal performance, analyze routing rules and outcomes, record custom IVR prompts, derive actionable insights for manual audits of call recordings, document and store SMS outreach in CRM, trigger automated SMS alerts and notifications based on call disposition codes, as well as change agent queue assignments. Features include ServiceNow and Microsoft Dynamics integration, transaction management, queue positioning analysis, agent productivity enhancement, pattern management, machine learning analysis, and SpeechNLP support. Solutions include 3CLogic Total Cloud, 3CLogic Hybrid Cloud, 3CLogic Cisco Connector, and 3CLogic Avaya Connector.