Contact Center Management
Avaya Call Management System
Contact Center Management
Installs
4107
Description
Avaya Call Management System (CMS) is an integrated analysis and reporting solution designed for contact centers. It enables users to evaluate the performance of agents across multiple channels and establish benchmarks, monitor and analyze wait times and average answer speed, leverage historical data, plan promotional campaigns, as well as match agent resources and skills based on call volume and caller need. Features include productivity management, high availability, support secure access link (SAL), workforce optimization, reporting management, and call flow analysis.
Get A Quote
Complete the eligibities checklist now and get started with your online application
Companies Currently Using Avaya Call Management System
| Company Name | Website | Address | City | Zip | Employee Range | Top Level Industry | Sub Level Industry | Revenue (USD) | Phone |
|---|---|---|---|---|---|---|---|---|---|
| RELX Group | relx.com | 1-3 Strand | London | WC2N 5JR | "Above 10,000" | Technical | Software Manufacturers | "Over $1,000,000,000" | |
| Emerson | emerson.com | 8000 W. Florissant Ave | St. Louis | 63136 | "Above 10,000" | Manufacturing | "Industrial Machinery, Supplies & Equipment" | "Over $1,000,000,000" | (314) 679-8984 |
| Asurion | asurion.com | 648 Grassmere Park Rd | Nashville | 37211 | "Above 10,000" | Insurance | Insurance | "Over $1,000,000,000" | (888) 881-2622 |
| JPMorgan Chase | jpmorganchase.com | 383 Madison Ave | New York | 10179-0001 | "Above 10,000" | Finance | Banking | "Over $1,000,000,000" | (212) 270-6000 |
| Percepta | percepta.com | 290 Town Center Dr | Dearborn | 48126 | "From 1,000 to 4,999" | Business Services | Call Centers & Business Centers | "From $200,000,000 to $499,999,999" |
Firmographics of Companies using Avaya Call Management System
Locations
# Employees
Revenue (USD)
Industry