Description

Bright Pattern is a cloud-based contact center software solution designed for medium to enterprise-size businesses. It enables users to manage multichannel service including inbound and outbound voice, email, chat, social media, and service desks. Features include out-of-the-box CRM integration, a unified interface (UI) to set up and modify workflows, and click-to-call, screen pop, and activity history, that is automatically saved with the ticket.