Description

CallMiner is a suite of speech and interaction analytics solutions designed for call centers and contact centers. These products enable users to calculate the relative risk level of any call based on conversational content, identify and approach at-risk customers, assess the relative risk level of any call, create a speech analytics story with impact for attention and action, generate alerts based on categorized intelligence, compare and draw focus to the data with interactivity and customized annotation, and detect sensitive data such as account, credit card, and social security numbers. Products include CallMiner Eureka, CallMiner Analyze, Coach, Alert, Capture, Visualize, Redact, and API.