Description

Avaya Contact Center Control Manager (now Avaya Control Manager) is a centralized operational administration solution designed for contact center administrators and supervisors. It enables users to manage key day-to-day operations (agents, users, extensions, voice mails), schedule server portal, visualize organization chart designer, customize thin client application interface, optimize visual call flow design and vector, as well as maintain customer privacy and security. Features include Avaya Communication Manager (CM) integration and Microsoft Active Directory integration, call recording, policy routing, multi-tenancy, application design and management, and workforce optimization.