Description

Aheeva is a suite of cloud-based contact center solutions designed for call center agents and customer support professionals. These products enable users to track real-time metrics like number of calls waiting in queues, number of waiting agents, abandon levels, service level, and average handling time of calls, compare historical and current data, develop activities with the post-interaction disposition, record and analyze the customer interaction, and manage both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. Products include Aheeva Inbound, Aheeva Outbound, Aheeva Omnichannel, and Aheeva Analytics.