Description

Cisco Packaged Contact Center Enterprise is an omnichannel customer care solution designed for contact center supervisors and administrators. It enables users to access enterprise-class contact center in a prepackaged deployment model, order with a price advantage, manage deployment, operation, and maintenance, perform all contact center administration centrally, as well as maintain each interaction based on virtually any contact attribute. Features include task routing application programming interface, multitenancy, audio and video recording, web-based administration, simplified log collection and trace level management, live data real-time reporting, and optimized engagement.