Description

Aspect Zipwire is a cloud-based contact center solution designed for call center agents and customer experience (CX) professionals. It enables users to manage live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions, streamline workforce productivity and employee engagement, collect, analyze, and share historical and real-time data across the organization, hold, retrieve, and transfer calls, optimize agent-state management, and record and examine the customer interaction. Features include interactive dashboards, live updates and notifications, reporting capability, user management, subscription options, and administrative task management.