Description

Enghouse Interactive is an AI-based contact center software designed for contact center agents. It enables users to handle inbound and outbound customer communications across different media channels; create business strategies based on customer requirements; optimize agent development through HD-video-based education tools; record communications, identify root problems, and assess application performance; streamline agent downtime and utilize multiple dialing algorithms. Features include quality management, unified communication, an attendance console, dashboards, interactive voice response, survey management, and customizable reports.