Description

HappyFox is a help desk ticketing system designed for customer experience (CX) professionals and contact center agents. It enables users to streamline lead generation and conversion rate optimization, automate the response to the repetitive questions, track key performance indicators, measure and identify trends and outliers, auto escalate tickets based on the ticket context, implement an approval management process, monitor the issues, progress, and project performance, and convert email, phone, chat, and web requests into tickets. Modules include HappyFox Helpdesk, HappyFox Chat, HappyFox Chatbot, HappyFox BI, and HappyFox Workflow.