Description

Cayzu is an online cloud-based help desk software designed for customer support and customer experience professionals. It enables users to communicate with customers through various access points such as website, email, and social sites, track, prioritize, assign, and automate resolution processes, create task deadlines based on different business hours or ticket categories, gather and analyze customer interactions from multiple social networks, collect and store customer details such as name, email, and order ID, engage and segment website visitors and create help tickets and chat across channels. Features include multi-channel support, knowledgebase management, self-service system, reporting capability, mobile application, integrations with third-party applications, and automated rules.